Cable customer service “unacceptable,” says cable’s top lobbyist

By Jon Brodkin

Even the cable industry’s biggest fan can’t deny reality.

“Customer service right now is completely unacceptable,” Michael Powell, the industry’s top lobbyist, said in an interview with The Washington Post.

Powell was the Federal Communications Commission chairman from 2001 to 2005 and is now CEO of the National Cable & Telecommunications Association (NCTA).

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